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Friends and Family Test

We would like you to have the opportunity to give us feedback at any time and invite you to complete and send this form whenever you have had contact with us.

We will collate all responses to celebrate successes or to support staff to make improvements where the experience of services does not live up to expectations.

You can use the form as little or as often as you wish – and a friend or relative can complete the form on your behalf if necessary.

We will submit feedback to NHS England on a monthly basis from 1 January 2015 – we will not send comments back to NHS England.

We will publish the same report locally but will also include any comments made – if you do not want your comments to be made public please ensure you have ticked the ‘opt-out’ box.

The feedback form is intentionally simple to encourage widest use. If you feel you want to give more detailed feedback – or if you would prefer a response to your specific feedback – please contact us to discuss at the practice.

All comments are welcome and will be discussed at our next patient participation group.

Click here to view results:

FFT summary report July 2015

FFT summary report August 2015

FFT summary report September 2015

FFT feedback report September 2015

FFT summary report October 2015

FFT feedback report October 2015



Your Neighbourhood Professionals Silvia Dunlop Hortons Funeral Directors
© Neighbourhood Direct Ltd 2017
Council Avenue, Hull, HU4 6RF
  • Telephone 01482 354251
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Your Neighbourhood Professionals Silvia Dunlop Hortons Funeral Directors
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