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Patient Survey Results 2016

The survey had 248 responses.

Thinking back to your last appointment with a nurse or doctor, was the appointment time you were given convenient for you?

  • Yes - 229 (92.3%).
  • No - 16 (6.5%).
  • No response - 3 (1.2%).
Thinking back to your last appointment with a nurse or doctor, was the appointment time you were given convenient for you?

If you have answered ‘No’ to the previous question, please tell us what time would be more convenient for you?

  • 7.30 - 8.00am - 3.
  • 8.00 - 10.00am - 7.
  • 10.00am - 12midday - 10.
  • 12midday - 2.00pm - 4.
  • 2.00pm - 4.00pm - 2.
  • 4.00 - 6.00pm - 2.
  • 6.30 - 7.30pm - 6.
  • No response - 0.
If you have answered ‘No’ to the previous question, please tell us what time would be more convenient for you?

Are you aware that you can order repeat prescriptions, book GP appointments and access some of your medical records online, via Patient Access on our website?

  • Yes - 200 (80.6%).
  • No - 44 (17.7%).
  • No response - 4 (1.6%).
Are you aware that you can order repeat prescriptions, book GP appointments and access some of your medical records online, via Patient Access on our website?

Are you aware that you can book GP appointments online, via Patient Access, up to 4 weeks in advance?

  • Yes - 169 (68.1%).
  • No - 78 (31.5%).
  • No response - 1 (0.4%).
Are you aware that you can book GP appointments online, via Patient Access, up to 4 weeks in advance?

Are you aware that our “Book on the Day” GP appointments can also be booked online, via Patient Access, from 6.30pm the previous day (apart from Mondays)?

  • Yes - 120 (48.4%).
  • No - 122 (49.2%).
  • No response - 6 (2.4%).
Are you aware that our “Book on the Day” GP appointments can also be booked online, via Patient Access, from 6.30pm the previous day (apart from Mondays)?

Please use this section to give us your comments on the online Patient Access facility, e.g., Ease of use, reasons why you haven’t used it, how could it be improved, etc, etc.

This is a free-text question, so analysis cannot be performed.

The following free-text responses were declared:

  • Not aware of it (1)
  • Not online (1)
  • Very easy to use. (1)
  • Don't use the internet (1)
  • I have never used this facility. Not sure where password details are! (1)
  • Don't use it - No PC Anyhow, thinking of changing GP (1)
  • Great service on line - use is a real bonus to the practice (1)
  • I didn't know about patient access (1)
  • As I live next door but one to the doctors I find it easier just to pop in to ask for an appointment. Don't need an appointment unless its necessary that I see a doctor (1)
  • N/A (2)
  • Didn't know about it until a few weeks ago (1)
  • EXCELLENT (1)
  • Would rather come to surgery to book (1)
  • No Computer (1)
  • Not sure how I get onto that website, if so would use to book appointments and my sons repeat prescription (1)
  • I haven't used it because I don't know about it and I'm a child so my parents book appointments for me. (1)
  • Have no computer (1)
  • I haven't got internet so unable to book online (1)
  • Didn't know about it (1)
  • It needs changing online as if you have an appointment regular with the nurse and you need a separate one you cannot do it online (1)
  • Haven't used it yet but am registered to (1)
  • First I have heard of this ! (1)
  • I don't use a computer. (1)
  • Wasn't aware of it (1)
  • NO INTERNET AT HOME. (1)
  • Not on-line. (1)
  • I DON'T KNOW HOW. (1)
  • Some people don't have internet (1)
  • I had no idea of this service. Not very well promoted within branch. (1)
  • I was not aware of it (1)
  • IT IS VERY DIFFICULT TO GET ON THE WEBSITE. IT DOES NOT IDENTIFY YOUR NUMBER OR NAME (PASSWORD) IT COULD BE BETTER. from Cheryl Egan - other than that every staff are fab. (1)
  • Never used it - don't have online access (1)
  • Not used it yet - may do in the future. (1)
  • Not used this facility prefer telephone (1)
  • Very easy to use and access. Has the odd glitch but nothing that really bothers me (1)
  • No online access (1)
  • Don't always have access and find it impersonal (1)
  • Cannot always log on (1)
  • Very good (1)
  • Haven't needed to use it fortunately but will bear this in mind next time I need to make an appointment (1)
  • Not used it - easy to pop in (1)
  • I have not got internet (1)
  • Not on internet (1)
  • FIND ONLINE SITE VERY GOOD, EASY TO USE. (1)
  • I haven't had an appointment or needed one for a while, but will use the facilities when I need to book. (1)
  • Don't have access to online (1)
  • Don't have a computer (1)
  • Only used once when it started - it was difficult to navigate - not used since (1)
  • I did know about the service from the information on reception window but not used the service as yet. probably will in future. (1)
  • I wasn't aware of the Book on the Day facility, I have tried by phoning and got no where. The booking of four weeks in advance I am aware of. But find this not very helpful, as when you try to do the vacancies are inconvenient. At my last surgery you couldn't book an appointment on line, you had to ring the day you wanted the appointment, and you always got an appointment. (1)
  • Haven't used it yet as I only found out earlier today (1)
  • Haven't got online access. (1)
  • Try to get an appointment with the doctor you ring up for. (1)
  • I prefer to speak to someone (1)
  • I don't have a computer (1)
  • Everything is fantastic (1)
  • Why not use email to send out info about patient access (1)
  • Sounds really good. Be very useful to use! (1)
  • Unable to use internet due to age (92). (1)
  • Advertise it more - didn't know about it, would make it a lot easier (1)
  • Just going to start using it (1)
  • Did not know about the service (1)
  • Haven't used for some time, - over a year (due to issues). Will try again. (1)
  • No reason for use at present time (1)
  • NOT ON LINE. (1)
  • I have a password and code but still cannot gain access to doctors or repeat prescriptions. (1)
  • Don't have internet. (1)
  • No computer (1)
  • First time I used it I was unaware I could 'book on the day'. (1)
  • Very good. (1)
  • Find the patient access facility easy to use to order repeat prescriptions and to book appointment when needed and with the doctor you want. (1)
  • Wasn't aware of the online access (1)
  • Good facility (1)
  • Not fully aware until questionnaire of what is available on line - time to explore (1)
  • No-one has told me about it and this would be better for me as I work full time (1)
  • OK (1)
  • NEVER USED ONLINE SERVICES AS A SIMPLE TELEPHONE CALL IS USUALLY SUFFICIENT. (1)
  • No computer. (1)
  • I have no computer or internet connection (1)
  • Get appointment by phone as don't use computer but I'm sure its fine (1)
  • Didn't realise you could do so much online (1)
  • I would like to make an appointment online at times, but cannot do another if I have on going appointments with the nurse. (1)
  • Ease of use (1)
  • Not got internet (1)
  • I was unaware of it. (1)
  • Not used it yet as haven't got a login as I don't come in often. (1)
  • Brilliant practice, all reception staff are helpful. Credit to Dr Galea and Upadhyay - the nursing team are also very kind (1)
  • NOT ONLINE. (1)
  • Haven't used it to not having my details, but will definitely look into this as a result of this survey (1)
  • I've not used it as I do very little on line (1)
  • NO ONLINE - ALWAYS PHONE. (1)
  • I am now so I need to get details (1)
  • I didn't know it was available (1)
  • I like to speak to a person. (1)
  • Forgetting booking in details - i.e. password and ID (1)
  • Never used it as I only live 5 minutes away (1)
  • We have no online procedures (1)
  • I need a password again. (1)
  • Haven't used it. (1)
  • Don't use laptops Q2 - Repeat prescriptions I do, but as for the rest, no I do not (1)
  • Unable to access on line (1)
  • Keep forgetting to log on to it (1)
  • Don't have it and wasn't aware of it. (1)
  • I have used this facility. It is an extremely good service. (1)
  • I use the repeat prescription from the chemist. (1)
  • Didn't know I could - need to advertise this (1)
  • Quicker to phone and speak to someone. (1)
  • WAS NOT AWARE. (1)
  • No equipment to go online (1)
  • Convenient (1)
  • Don't have access to internet (1)



 

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